Frequently Asked Questions

Finding the right assisted living or memory care community starts with getting answers. Below, we've addressed the questions our care team hears most often from families. Have additional questions? Contact us directly—we're ready to help guide your decision.

Your Questions
Answered

A cozy living room with a vintage style beige sofa, a matching armchair, an ornate wooden coffee table, a tall floor lamp, a wooden bookshelf with decorative items, a polka dot cushion, and a window with a view of a neighboring building and greenery.

About Heritage Assisted Living of Union City

    • Heritage Assisted Living of Union City emphasizes a small-scale, family-like environment that avoids institutional appearance and feel. We focus on personal relationships between staff and residents, dignity-centered care, and creating a warm, residential atmosphere where residents truly feel at home. Our affordable pricing and acceptance of Medicaid waiver also make quality care accessible to more families.

    • We're located in Union City, Indiana, in Randolph County near the Indiana-Ohio border. Our community offers a peaceful, small-town setting while keeping families connected to nearby amenities and healthcare services. Union City's central location provides easy access to local shopping, dining, and community resources, and our quiet residential neighborhood creates a serene environment for residents while maintaining convenient access to everything they need.

    • Heritage Assisted Living of Union City offers both Assisted Living and Memory Care services. We provide personalized care that helps residents maintain independence while receiving support with daily activities as needed. We also offer short-term respite stays for families who need temporary care solutions.

    • Yes, Heritage Assisted Living of Union City accepts Medicaid waiver for qualifying residents. Contact us to discuss specific eligibility requirements and how we can help with the application process.

    • Heritage Assisted Living of Union City is intentionally designed as a smaller, intimate community with 74 apartments. This allows us to provide personalized attention and foster genuine relationships between staff, residents, and families.

Care Services & Approach

    • Heritage's care philosophy centers on dignity, independence, and individualized attention. We believe in "meeting residents where they are"—tailoring care to each person's unique needs, preferences, and abilities. Our small-scale, family-like environment allows staff to develop genuine relationships with residents, ensuring care that honors their story and respects their choices. We focus on preserving independence while providing compassionate support, creating an atmosphere where residents feel valued, safe, and truly at home.

    • Our care staff receives comprehensive training in assisted living and memory care, including specialized dementia care training, medication management, personal care assistance, emergency response, and person-centered care approaches. We maintain licensed nursing staff on-site 24/7, and our staffing ratios are designed to ensure personalized attention for each resident. All staff undergo background checks and ongoing education to maintain the highest standards of care.

    • "Meeting residents where they are" means we adapt our care approach to each individual rather than expecting residents to fit into a rigid system. We take time to understand each person's history, preferences, routines, and abilities. Whether someone needs minimal assistance or comprehensive support, prefers morning activities or afternoon rest, or has specific cultural or dietary preferences, we adjust our services accordingly. This personalized approach respects each resident's autonomy and dignity while providing the support they need.

    • We work closely with residents' physicians, specialists, and healthcare teams to ensure coordinated, comprehensive care. Our licensed nursing staff maintains regular communication with healthcare providers, schedules and facilitates on-site medical visits, coordinates telehealth appointments when appropriate, manages medication as prescribed, and keeps families informed of any health changes. Residents are welcome to continue with their current healthcare providers, and we facilitate those relationships.

    • Yes, our philosophy emphasizes aging in place whenever possible. As residents' needs change over time, we adjust care plans to provide appropriate support. Our range of services—from minimal assistance to comprehensive memory care—allows many residents to remain in our community as their needs evolve. We work closely with families and healthcare providers to ensure residents receive the level of care they need in a familiar, comfortable environment.

    • We conduct a thorough initial assessment to understand each resident's physical, cognitive, and emotional needs, as well as their preferences and lifestyle. This assessment involves conversations with the individual, family members, and healthcare providers. Based on this information, we create a personalized care plan that's reviewed and updated regularly to ensure it continues to meet evolving needs.

Assisted Living

    • Our assisted living services include personalized support with activities of daily living such as bathing, dressing, grooming, and mobility assistance. We provide medication management and administration, coordination with healthcare providers, three chef-prepared meals daily, weekly housekeeping and laundry services, 24/7 staffing for assistance and emergencies, and access to our life enrichment programming. Care plans are tailored to each resident's specific needs and preferences.

    • Assisted living is designed to maximize independence while providing support where needed. Residents maintain control over their daily routines, choose which activities to participate in, come and go as they please, decorate their apartments to reflect their personality, and make decisions about their care with family input. We provide assistance only where needed, encouraging residents to do as much as they're able and comfortable with. The goal is to support independence, not replace it.

    • As care needs change, we adjust services and care plans accordingly. Our philosophy of aging in place means we work to keep residents in our community as their needs evolve. We conduct regular assessments with residents, families, and healthcare providers to ensure care plans remain appropriate. If additional support is needed, we modify services to meet those needs. Our range of care—from minimal assistance to comprehensive support—allows most residents to remain at Heritage as their circumstances change.

    • Assisted living is appropriate when someone needs help with daily activities like bathing, dressing, or medication management but doesn't require 24/7 skilled nursing care. Signs it might be time include difficulty managing medications, challenges with personal care, concerns about safety at home, social isolation, or caregiver burnout. We're happy to discuss your loved one's specific situation and conduct an assessment to determine if assisted living is the right fit. There's no obligation—we want to help you make the best decision for your family.

Memory Care

    • Heritage's memory care program goes beyond physical support, focusing on emotional well-being, comfort, and respect for residents and families. Our small-scale, intimate community allows staff to truly know each resident and their unique story. We emphasize dignity-centered care that "meets residents where they are," adapting our approach to each individual's abilities and preferences rather than expecting them to conform to a rigid program. Our specially trained staff provides compassionate, patient support in a secure environment designed to reduce confusion and promote comfort. The family-like atmosphere and personal relationships between staff and residents create a warm, reassuring environment where individuals with dementia can thrive.

    • Yes, our Memory Care Neighborhood is a secure, specially designed area that ensures resident safety while preserving dignity and freedom of movement. The secure environment prevents wandering and keeps residents safe while allowing them to move freely throughout the memory care spaces. We use discreet security measures that don't feel institutional, and residents have access to secure outdoor areas where they can enjoy fresh air and nature safely. Family members can visit freely during our office hours and by arrangement.

    • Our memory care programming is specifically designed for individuals with cognitive impairment, focusing on engagement, comfort, and meaningful moments. Activities include sensory stimulation programs, music therapy and reminiscence activities, gentle exercise and movement programs, arts and crafts adapted to abilities, garden activities in our secure outdoor spaces, and social interactions during meals and group gatherings. All activities are designed to reduce anxiety, provide enjoyment, and honor each resident's remaining abilities. Our approach emphasizes quality of life and creating positive daily experiences rather than focusing on what's been lost.

    • We approach challenging behaviors with compassion and understanding, recognizing they're often communication attempts or responses to unmet needs. Our staff is specially trained in dementia care techniques that focus on identifying triggers, adapting the environment to reduce confusion and anxiety, redirecting rather than confronting, maintaining calm and reassuring demeanor, and working with families and healthcare providers to understand each resident's history and preferences. We focus on prevention through routine, familiar environments, and person-centered care. When behaviors occur, we respond with patience and seek to understand the underlying cause rather than simply managing the behavior.

    • Yes, family visits are welcomed and encouraged during our office hours (Mon-Fri 9AM-5PM, Sat-Sun 10AM-2PM), and we can accommodate visits outside these hours by arrangement. Family involvement is important for memory care residents' emotional well-being. We encourage families to participate in activities, join for meals (small fee for guest meals), and maintain regular contact. Our TSOLife Family app also helps families stay connected with photos, updates, and messaging with staff. We understand that familiar faces and voices provide comfort and reassurance for residents with memory impairment.

    • Memory care is appropriate when cognitive impairment affects safety, requires specialized supervision, or when behaviors associated with dementia need expert management. Signs include wandering or getting lost, forgetting to eat or take medications, confusion about time or place, difficulty with basic daily tasks, anxiety or agitation that's hard to manage, or safety concerns like leaving stoves on. If your loved one has been diagnosed with Alzheimer's, dementia, or significant memory impairment, memory care provides the specialized environment and trained staff they need. We're happy to discuss your loved one's specific situation and help determine the most appropriate level of care.

Daily Life & Activities

    • Each day at Heritage is designed around resident preferences and rhythms. Residents enjoy chef-prepared meals in our dining room, participate in activities that interest them (from fitness classes to creative arts to social events), spend time in common areas or on private patios, and connect with neighbors and staff. Our Life Enrichment Programming offers diverse options throughout the day, but residents choose their own schedule and level of participation. Some residents prefer active mornings with exercise and activities, while others enjoy quieter afternoons. The beauty of Heritage is that residents maintain control over their daily routine while having support and engagement readily available.

    • Our Life Enrichment Programming focuses on mind, body, and connection through diverse activities that appeal to varying interests and abilities. Activities include fitness classes (chair yoga, walking clubs, seated aerobics), creative arts (music, drawing, crafts), educational programs (speakers, book clubs, trivia), social events (games, movie nights, social hours), community outings (shopping, dining, local events), and spiritual opportunities. Programming is crafted around resident input to ensure it reflects what our community wants and enjoys. All activities are designed to keep residents engaged, active, and connected to each other and the broader Union City community.

    • Three chef-prepared meals are served daily in our community dining room, with alternative options available to accommodate preferences and dietary needs. Our Culinary Director works directly with residents and families to honor dietary restrictions, cultural preferences, and favorite comfort foods. Dining is more than nutrition—it's an opportunity for socialization and connection. Residents gather with neighbors, share stories, and enjoy restaurant-quality meals in a warm, welcoming atmosphere. Family members are welcome to join for meals (small fee applies for guests), and we accommodate special occasions and celebrations.

    • We believe in connecting residents with the broader community, including younger generations. Our intergenerational programming includes visits from local schools and youth groups, participation in community events and celebrations, partnerships with local organizations that bring children and young adults to Heritage, seasonal activities that bring multiple generations together, and volunteer opportunities for community members of all ages. These programs enrich residents' lives by fostering meaningful connections across generations and keeping them engaged with the Union City community.

    • Yes, assisted living residents have the freedom to come and go, attend community events, visit family and friends, and participate in outings. We encourage independence and connection to the broader community. For residents who prefer not to drive, we provide scheduled transportation for shopping trips, medical appointments, and community outings. Memory care residents are in a secure neighborhood designed for their safety, with supervised outings and activities planned by our staff.

Family Involvement & Communication

    • We welcome and encourage family involvement in multiple ways. Families can participate in care plan meetings and updates, attend activities and special events with residents, join for meals in our dining room, communicate directly with staff through our TSOLife Family app, visit regularly during office hours or by arrangement, provide input on preferences and routines, and stay informed through photos, updates, and messages from our team. We believe family members are essential partners in care, and their involvement enriches residents' lives and helps us provide the most personalized support possible.

    • We maintain open, proactive communication with families through multiple channels including phone calls, emails, in-person conversations during visits, scheduled family meetings to discuss care plans and any changes, and regular updates about health changes or concerns. Our staff is accessible and responsive, and we encourage families to reach out anytime with questions or to check in on their loved one. We believe in transparent communication and want families to feel informed and connected to their loved one's daily life at Heritage.

    • We welcome family visits during our office hours: Monday through Friday, 9AM–5PM EST, and Saturday through Sunday, 10AM–2PM EST. We can also accommodate visits outside these hours by arrangement—just contact us in advance. Family involvement is important to resident well-being, and we want to make visits convenient and welcoming. There are no limits on visit frequency or duration during our regular hours.


    Office Hours

    • Mon–Fri, 9AM – 5PM EST

    • Sat–Sun, Closed

    • Absolutely! Family members are welcome to join residents for meals in our dining room. A small guest meal fee applies, but we love having families share mealtimes with their loved ones. Dining together is a wonderful opportunity to connect and experience the community atmosphere. We can also help coordinate meals for special occasions and celebrations. Just let us know in advance if you'd like to join for a meal.

    • We encourage open, honest communication. If you have any concerns about your loved one's care, well-being, or experience at Heritage, please reach out immediately to our staff. You can speak directly with caregivers, nursing staff, or our community leadership. We take all concerns seriously and work quickly to address issues and find solutions. Our goal is to ensure every resident and family feels heard, valued, and confident in the care being provided. We'd rather address concerns early than have families worry in silence.

Costs, Payment & Medicaid

    • Monthly costs vary based on the apartment type and level of care needed. Assisted living and memory care have different base rates, and individual care needs may adjust pricing. We provide transparent, detailed pricing information during tours and consultations so families have complete clarity about costs. We're happy to discuss your loved one's specific situation and provide a personalized cost estimate. Contact us at (765) 964-3915 to learn more about current rates and availability.

    • Your monthly rate includes apartment accommodations, three daily chef-prepared meals with alternatives, personalized care assistance tailored to individual needs, medication management and administration, weekly housekeeping and laundry services, all utilities (heat, electric, water, sewer, cable TV, Wi-Fi), 24/7 licensed nursing staff, life enrichment activities and programming, transportation for scheduled outings and appointments, and access to all community amenities. Care levels are individualized based on resident needs.

    • Yes, Heritage Assisted Living of Union City accepts Medicaid waiver for qualifying residents in both assisted living and memory care. This makes quality care accessible to families who need financial assistance. Medicaid waiver has specific eligibility requirements based on income, assets, and care needs. We're happy to discuss the application process, help determine if your loved one qualifies, and guide you through the steps. Contact us to learn more about Medicaid acceptance and how we can help.

    • We understand that financial circumstances can change over time. Residents who begin as private pay can transition to Medicaid waiver if they later qualify and need financial assistance. We work with families to navigate this transition, help with the Medicaid application process, and ensure continuity of care. Our goal is to allow residents to age in place at Heritage regardless of changes in their financial situation, as long as we can meet their care needs and they qualify for Medicaid waiver.

    • Care levels are individualized based on resident needs, and additional care services may adjust the monthly rate. We provide transparent pricing and will review all costs during your tour and consultation so there are no surprises. Optional services that may have additional fees include guest meals for family members, beauty salon and barber services, and certain specialty services arranged at family request. There are no hidden fees—we believe families should have complete clarity about all costs upfront.

Your Loved One’s Room & Amenities

    • Each apartment at Heritage features large windows that fill the space with natural light, creating a cheerful and inviting atmosphere. All apartments include a private bathroom with safety features, individual heating and cooling controls for personal comfort, tastefully painted neutral interiors that complement personal decor, window treatments, an emergency call system for safety and peace of mind, ample closet space for belongings, and a mini refrigerator. Apartments are designed with both happiness and safety in mind, offering a comfortable, worry-free living experience that truly feels like home.

    • Visit the Gallery page for more information.

    • Yes! We strongly encourage residents to bring personal furniture, artwork, photos, decorations, and meaningful items that make their apartment feel like home. Personal belongings help create a familiar, comforting environment and allow residents to maintain their sense of identity and independence. We provide guidance on recommended furniture sizes and what will fit comfortably in each floor plan to help with move-in planning. Making the space your own is an important part of feeling at home at Heritage.

    • Heritage offers beautiful outdoor spaces where residents can enjoy fresh air, nature, and peaceful surroundings. Our grounds include private patios for quiet relaxation, walking paths and common outdoor areas for socializing and activities, landscaped gardens with serene views, and secure outdoor spaces for memory care residents. The outdoor environment is designed to be safe, accessible, and inviting, allowing residents to connect with nature and enjoy Indiana's seasons in comfort.

    • Yes, residents can welcome visitors in their private apartments for one-on-one time. We also have comfortable common areas throughout the community where families can gather, visit, and spend time together. Whether you prefer the privacy of your loved one's apartment or the social atmosphere of our community spaces, you'll find welcoming areas to connect. Family members are also welcome to join residents on our outdoor patios or in the dining room for meals.

    • Heritage offers comprehensive amenities designed for comfort, engagement, and well-being including community gathering spaces for socializing and activities, dining room with chef-prepared meals, activity and multipurpose rooms for programming, outdoor patios and landscaped grounds, on-site salon and barber services, complimentary Wi-Fi throughout the community, cable TV access in apartments, comfortable common areas with cozy seating, and 24/7 staffing for assistance and peace of mind. All amenities are designed to support an active, engaged lifestyle while maintaining the intimate, residential feel Heritage is known for.

    • We understand that pets are family members too. Heritage welcomes small pets on a case-by-case basis. We evaluate each situation considering the pet's size, temperament, and the resident's ability to care for them (or arrange care). If you'd like to bring a beloved pet, please discuss it with us during the tour so we can review our pet policy and see if it's a good fit for your loved one and our community.

Moving to Heritage Assisted Living of Union City

    • Getting started is simple. First, contact us to schedule a personalized tour by calling (765) 964-7335, filling out the contact form on our website, or stopping by during office hours. During your visit, we'll show you our community, answer your questions, discuss your loved one's needs, and provide pricing information.

    • After the tour, if Heritage feels like the right fit, we'll conduct a care assessment, review available apartments, discuss move-in timeline and logistics, and complete necessary paperwork. We're here to guide you through every step and make the process as smooth as possible.

    • Pay attention to how staff interact with residents—are they warm, respectful, and attentive? Observe the cleanliness and atmosphere of the community. Does it feel well-maintained and inviting? Notice the quality of common spaces and apartments. Can you imagine your loved one feeling at home here? Watch for the overall environment—does it feel warm and home-like rather than institutional? Ask questions about anything that matters to you or your family. If possible, meet current residents and get their perspective. Most importantly, trust your instincts about whether Heritage feels like the right fit for your loved one.

    • Once you've decided on Heritage Assisted Living of Union City, we'll work with you to complete a comprehensive care assessment to understand your loved one's needs, review and sign the residency agreement and related paperwork, coordinate the move-in date based on apartment availability, provide guidance on what to bring and apartment setup, and complete any required health documentation with your healthcare providers. On move-in day, our team will welcome your loved one, help them settle in, introduce them to staff and neighbors, and begin implementing their personalized care plan.

    • We understand moving can be emotional, and we're here to support both residents and families through the transition.

    • Transitions can be challenging, but there are many ways to help. Involve your loved one in decision-making as much as possible—let them choose what to bring, how to arrange their apartment, etc. Bring familiar items like favorite furniture, photos, blankets, and decorations to make the space feel like home. Visit frequently during the first few weeks to provide reassurance and help them adjust. Encourage participation in activities to meet neighbors and build new friendships. Communicate openly with staff about your loved one's preferences, routines, and history.

    • Be patient—adjustment takes time, and it's normal for there to be an emotional period. Most residents settle in within a few weeks once they establish routines and connections.

    • Resistance to moving is very common and understandable. Change can be scary, especially for someone who may be leaving their longtime home. We recommend involving your loved one in the process, emphasizing what they'll gain (companionship, activities, support, peace of mind), framing it as a choice rather than something being done to them, focusing on safety and quality of life benefits, scheduling multiple visits so Heritage becomes familiar, and talking with your healthcare provider about the best way to approach the conversation.

    • Our staff has experience helping families navigate this transition with sensitivity. Sometimes having a neutral third party (like a doctor or trusted friend) encourage the move can help. Remember, it's okay for your loved one to have mixed feelings—acknowledge their emotions while reinforcing that this decision comes from love and concern for their wellbeing.

    • Yes, we currently have availability at Heritage Assisted Living of Union City. We encourage families to reach out soon to discuss your specific needs and schedule a tour. Availability can change as apartments are reserved, so contact us at (765) 964-7335 to learn about current openings for assisted living or memory care and discuss move-in timelines. In some cases, we can accommodate move-in within a few days to a week depending on your situation.

Still Have Questions?

We're here to help! Contact us or schedule a tour to learn more about life at Heritage Assisted Living of Union City.

Contact Us